You (“Client”, “You”, “Your” or related terms) are acquiring a subscription to True Biz Pulse Services (as defined below) from a third party (“Reseller”) authorized by True Biz Pulse LLC. (“TBP”) or its corporate affiliates to sell such subscription. In addition to any terms and conditions You may have agreed to in a separate agreement between You and the Reseller, these Terms of Service (the “Agreement”) govern Your access to and use of the Services and You expressly agree that TBP has the right to enforce the terms and conditions of this Agreement.

  1. “Services” means the applications made available to Client and/or any other material, duty, function or task TBP provides, facilitates, makes available or performs under this Agreement, pursuant to an agreed written order for such TBP Services made between Client and Reseller (each an “Order”. TBP shall maintain, and shall see that its vendors maintain commercially reasonable administrative, physical and technical safeguards for the security, privacy and integrity of Client Data (as defined in section 7 below), which may include relevant certifications such as ISO 27001 and SSAE 16 SOC 1 and SOC 2. Client acknowledges that Client’s use of Services will involve transmission over the Internet and other networks, only part of which may be owned or controlled by TBP. TBP is not responsible for any Client Data which is delayed, lost, altered, intercepted or stored during the transmission of any data whatsoever across networks not owned or controlled by TBP.

  2. Grant of Use. Upon the start date listed in the relevant Order, TBP shall permit Client to use the Services in a non-exclusive, non-transferable, time-limited (revoked upon termination) manner as set forth in the Order by the specified number of users in the Order(s). Client may increase its number of such users upon paying the appropriate fee to Reseller. Should Client not pay Reseller fees properly due, TBP may terminate this Agreement. Client may use or access Services for its use only. No third party, or business group or entity other than that identified in the attached relevant Order may make use of, or obtain access to, Services without a separate agreement. TBP may review the Client no more than twice a year for the purpose of ensuring compliance by Client with the terms of this Agreement. If such review reveals that Client’s use of Services exceeds its permitted use, Client shall pay TBP’s then-current fees and reasonable administrative fees.

  3. Warranty. TBP warrants that the Services will (i) achieve in all material respects, the functionality described in the applicable documentation, and (ii) be performed in accordance with industry standards and with the same level of care and skill as TBP provides to similarly-situated customers. Except as set forth in this Agreement, the Services are provided “as-is”, and TBP makes no warranties, representations, or guarantees, express or implied, oral or written, with respect to the Services. TBP does not warrant that Services are error-free. TBP makes no warranties of merchantability, fitness for a particular purpose (including Client’s compliance with its statutory or regulatory obligations), or arising from a course of performance, dealing, or usage of trade. There is no such thing as perfect security, and TBP cannot guarantee or warrant the security of any data that TBP receives and stores. Client assumes all responsibility for determining if the Services are sufficient for Client’s purposes. Client acknowledges that Reseller is not authorized to provide warranties with respect to TBP Products and Services in excess of those stated in this section; TBP is not liable to Client for performance of any such additional unauthorized warranties. With respect to additional value-added services provided to Client by a Reseller, such services may be subject to additional terms agreed upon by Client and Reseller in a separate agreement to which TBP is not a party.

  4. Confidentiality. No party shall furnish Confidential Information​ (defined as technical, business, marketing, proprietary, trade secret, personal or other information in any form (e.g., oral, written, electronic)) to any unauthorized person or entity. No party shall be bound by confidentiality obligations if the Confidential Information (i) is required to be disclosed pursuant to court or regulatory order, provided that, where feasible, the owner of the Confidential Information is given a reasonable opportunity to limit the extent of disclosure; (ii) was already rightfully in its possession before the commencement of negotiations that led to this Agreement; (iii) is learned from a third party under no apparent duty of confidentiality and is not otherwise protected under law; or (iv) becomes part of the public domain other than as a result of a breach of this section and is not otherwise protected under law. If there is a valid Confidentiality Agreement (“NDA”) in force between the parties, this section shall act as a supplement to any deficiencies in the NDA, and not as a replacement to the NDA.

  5. Personal Information. TBP shall not collect, use or disclose Personal Information (defined as any data, either alone or in combination with other information, by which a natural person can be identified or located, or that can be used to identify or locate a natural person) except to carry out its obligations under this Agreement. TBP shall limit access to Personal Information to those persons who require access in order to provide the Services hereunder. TBP shall handle Personal Information it receives from Client in accordance with applicable laws. TBP shall notify Client as soon as commercially practical of any inquiries regarding the collection, use or disclosure of Personal Information by TBP.

  6. Intellectual Property. TBP retains sole and exclusive ownership of and all intellectual property rights (“IP“) in the Services, which include: tools, methodologies, questionnaires, responses, and proprietary research, data, requirements, specifications, and code generated in the course of performing the Services. The IP is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. TBP reserves its rights and interests in connection with the IP, except as expressly granted to Client pursuant to this Agreement. TBP does not transfer any title to or interest in its IP. TBP may render services to others and develop work products that are competitive with, or functionally comparable to, the Services. Client shall not make the Services available to anyone outside of Client without the prior written consent of TBP, except Client may share the Services with (i) its outside auditors and/or accountants, (ii) third parties who have signed appropriate confidentiality agreements with Client who are engaged by Client to review or implement suggestions or to further research the issues contained in the Services (provided such third parties are not competitors of TBP) , and (iii) governmental or regulatory bodies as required by law. TBP shall not be restricted in its use of ideas, concepts, know-how, data and techniques acquired or learned in the course of performing the Services, provided that TBP shall not use or disclose any of Client’s Confidential Information.

  7. Client Data and Branding. Client owns and retains all right, title and interest to, or has appropriate possessory rights in any information, data, results, or other materials uploaded to or through the Service (“Client Data“). TBP makes no claim of title or ownership to or in Client Data. Client permits TBP to use Client Data to the extent required to provide and perform the Services under this Agreement. TBP will comply with Client’s branding guidelines where Client engages TBP to create a Client-branded offering of Services, and Client grants TBP non-exclusive, worldwide permission to use its logo and branding for the sole purpose of creating, distributing and maintaining for Client a Client-branded version of Services. TBP will not use Client’s logo and branding for any other purpose without the express written consent of Client. If Client provides TBP with materials owned or controlled by Client or with use of, or access to, such materials, Client grants to TBP all rights and licenses that are necessary for TBP to fulfill its obligations hereunder.

  8. Restrictions. Except as permitted by this Agreement, Client shall not: (i) attempt to decompile, disassemble, modify the source code of, or reverse engineer the IP; (ii) use, reproduce, transmit, modify, adapt or translate the IP;(iii) rent, lease, license, transfer, assign, sell or otherwise provide access to the IP on a temporary or permanent basis; (iv) use or cause or allow a third party to use the Services in any way to develop competing products or services; (v) alter, remove or cover proprietary notices in or on the IP. Any default in Client’s obligations under this section may cause irreparable harm to TBP. If Client takes or threatens any action that may infringe on TBP’s IP rights, TBP may seek injunctive or other equitable relief in addition to any damages to which TBP may be entitled.

  9. Support. Terms regarding support provided by TBP and acquired by Client through Reseller are available and are coterminous with this Agreement. If Reseller sells additional Reseller-provided support (beyond the TBP-provided support) any terms regarding such additional Reseller-provided support are solely between Client and Reseller; TBP has no responsibility for any such Reseller-provided support services.

  10. Service Levels. TBP will use reasonable commercial efforts to make the True Biz Pulse web app available at least 99.9% of the time. Unavailability of the Services (“Downtime“) may result in service credits under this section. Scheduled outages, maintenance windows, and other outages resulting from events beyond TBP’s control are not included when calculating Downtime. Client shall report incidents to TBP Support that it considers Downtime immediately, but in no event later than 24 hours from when Client became aware of, or reasonably should have become aware of, the occurrence; failure to do so shall disentitle Client to any credit for that incident under this Agreement. In reporting, Client shall provide TBP sufficient information to investigate and classify the incident, including: date, duration, and description of occurrence. TBP shall investigate and reasonably classify any reported outage/occurrences Downtime. In making its classification, TBP shall rely solely upon its own statistics software and monitoring equipment.

  11. Downtime Credit. If after investigation and classification, TBP determines that Downtime during a calendar month was such that availability fell below the level stated in this section, Client shall be entitled to a credit on cloud hosting (“Cloud Services“) fees during the relevant calendar month, calculated on the following basis:

Availability (x = Availability)

Client credit

99.9% <= x  (N/A)

99.5% <= x < 99.9%  (1% of Client’s Cloud Services fee for that calendar month)

99% <= x < 99.5%  (2.5% of Client’s Cloud Services fee for that calendar month)

98% <= x < 99%  (5% of Client’s Cloud Services fee for that calendar month)

x < 98%  (10% of Client’s Cloud Services fee for that calendar month)


For the purposes of calculating downtime credits for which Client may be eligible under this Agreement, the Cloud Service Fees for each Measurement Period shall be 1/12 of 20% of all annual Software, Cloud Services and Maintenance Fees for the then-current contract year. For clarity, Support Fees are not included in the Software, Cloud Services and Maintenance Fees if Support is priced separately. Any credit so determined may only be applied against subsequent Cloud Services fees invoiced for the next annual period and shall be Client’s sole remedy if that Availability falls below the level stated in this section; provided, however, that if the relevant Order is terminated or expires such that the entire credit cannot be applied for Client’s benefit, Client shall be eligible for a refund of such amount.

  1. Indemnification.  TBP shall defend Client from any direct costs, expenses, damages, judgments or settlements incurred because of an action or claim by third parties alleging that Client’s use of the Services is an infringement of copyright, patent or registered trademark rights of a third party, but only if Client (i) promptly notifies TBP in writing of any claim; (ii) allows TBP to control the defense or settlement of the claim; and (iii) takes no action that, in TBP’s reasonable judgment, impairs TBP’s defense of the claim. This indemnity shall not apply to the extent that TBP is prejudiced by Client’s delay or failure to notify TBP of a claim, or to the extent that the infringement claim results from (a) Client’s unauthorized modification to the Services (b) Client’s failure to install an update that would have avoided the claim; (c) the combination of the Services or deliverables with third party products where the third party products are not provided under this Agreement; (d) TBP’s compliance with specifications furnished by Client; or (e) use of the Services or deliverables in a manner that is not in accordance with the documentation or applicable law. If a claim arises, TBP may (x) substitute equivalent non-infringing Services; (y) modify the Services so that they no longer infringe but remain functionally equivalent; or (z) if neither (x) nor (y) is reasonably commercially feasible, cancel the Agreement and refund any unused pro-rated amounts to Client. This section states the entire liability and obligation of TBP regarding infringement claims.

If a third party claims that any part of the Client Data infringes a copyright, patent or trademark or other intellectual property right of a third party, or there are third party claims arising out of Client’s use of the Services in breach of this Agreement, Client will defend TBP against that claim at Client’s expense and pay all costs, expenses, damages, and attorney’s fees, provided that TBP: (i) promptly notifies Client in writing of any claim; (ii) allows Client to control the defense or settlement of the claim; and (iii) takes no action that, in Client’s reasonable judgment, impairs Client’s defense of the claim.

  1. Liability Limitations. Except for (i) a party’s indemnification obligations in section 12 or (ii) Disruptions as defined herein, a party’s maximum aggregate liability for damages, costs, losses or expenses provided pursuant to this Agreement, in contract, tort or otherwise is limited to six (6) months of fees paid under the relevant Order under which the claim arose. The liability limitation is commensurate with the consideration paid under this Agreement. Neither party is liable for indirect, consequential or incidental damages, including loss of revenue, profits or data, even if the other party had advised of the possibility of such damages. Client is responsible for the Client Data and the content of its and its user’s transmissions, including Client Data, over TBP’s network. Client agrees that it and its users will not cause a “Disruption” defined as use of the Service for illegal purposes, to infringe the rights of a third party, or to interfere with or disrupt the Services, including distribution of unsolicited communications or chain letters, defamatory, libelous or offending content, propagation of computer worms and viruses, and unauthorized use of the network to enter, or attempt to enter, another system. If a Disruption occurs, TBP may, in its reasonable discretion, immediately remove the Disruption, disable the mode of communication, suspend Client’s and/or its user’s access to the Services or terminate this Agreement, and Client is liable to TBP for claims arising from Client Data or any Disruption.

  2. Payment Terms and Taxes. Payment for all Orders between Client and Reseller are subject to the payment terms and conditions agreed to by Client and Reseller; however, Reseller is obligated to charge Client no more or no less than the Subscription Fee determined by TBP for the use of its Services. Beyond the actually cost for Services, TBP is not involved with or responsible for any payment, invoicing or tax matters between Client and Reseller.

  3. Analyses. To deliver, develop, test and improve the Services required under this Agreement and provide to its clients generally, TBP may collect, store, analyze, and interpret data elements acquired by, associated with, or provided in the use of the Services (“Analysis“)All individual data elements of the Analysis are property of their respective owners. All usage data related to performance or use of the Services and algorithm, computational, or cumulative results of the Analysis are wholly-owned by TBP. In the event Client wishes to access or generate any computational or cumulative results from Client Data using certain Services with analytic capabilities, additional fees may apply for such additional Services.

  4. Term and Termination. This Agreement shall continue until all Orders expire or are terminated as set out in this section (“Term“) or may be terminated as specified elsewhere in this Agreement. This Agreement may be terminated by either party if the other party materially or repeatedly (which in the aggregate is material) defaults in performing its duties or obligations under this Agreement for a period of 30 days after written notice is given to the defaulting party, unless the default is cured within the 30-day period. On termination, all rights and obligations of the parties cease except as set out in this section. Client shall return all copies of documentation and other materials to TBP within 30 days of termination. TBP will delete or destroy Client Data residing on TBP networks upon termination. Prior to termination, Client may use certain export tools within the Services to allow Client to export specific data elements in the Services. If Client requires additional support, TBP shall provide such data export services for a fee on a time and materials basis under an Order. The Confidentiality, Intellectual Property, Restrictions, Indemnification (to the extent the claim arose before the relevant Order was terminated), Liability Limitations, Payment and the General sections shall survive termination of this Agreement, regardless of the reason for the termination.

  5. General. All notices shall be in writing and delivered (a) by hand, (b) by registered mail, postage prepaid, return receipt requested, (c) reputable overnight delivery service, or (d) by email, provided that the sender retains proof of successful transmission. All notices shall be deemed effective upon receipt. Notices shall be sent to the names, addresses and numbers set out in the Order. All notices to TBP shall include a copy to Legal Department, True Biz Pulse LLC., 33962 Blue Lantern St, Dana Point, California, 92629, or, if sent by email, to If a party cannot perform any of its obligations under this Agreement because of natural disaster, actions of governmental bodies, strikes, lockouts, riots, acts of war, communication line failures, power failures, hardware failure, hacker attacks, existence or repair of software bug/virus/worm, fires or similar events or circumstances outside that party’s control, the party who cannot perform shall promptly notify the other in writing, and shall do everything reasonably possible to resume performance. Upon receipt of notice, and except for accrued payment-related obligations, all obligations under this Agreement are immediately suspended for as long as the circumstances exist. Client’s delays may affect TBP’s ability to perform Service under an Order. If TBP is unable to perform the Services due to Client’s delays, TBP shall notify Client and, if Client is unable or unwilling to remedy the delays within 30 days from notification, all fees and related charges under the Order become due and payable and Client acknowledges that TBP may instruct Reseller to immediately invoice for such fees. This Agreement is governed by the laws of Orange County, California. No party may assign, including by operation of law, its rights or obligations hereunder, except to an affiliate of or successor by operation of law to TBP, without the prior written consent of the other party, such consent not to be unreasonably withheld. No amendment, modification, termination or waiver of any provision of this Agreement is effective unless it is in writing and signed by both parties. Any waiver or consent shall be effective only in the specific instance and purpose for which it was given. Terms or conditions that Client purports to include in a purchase order or similar instrument are void and of no force and effect. If a court declares void or unenforceable any term of this Agreement, the remaining terms and provisions of this Agreement shall remain unimpaired and the invalid term shall be replaced by a valid term that comes closest to the intention underlying the invalid term. Neither party is an agent, employee, partner, joint venture or legal representative of the other. Client agrees that TBP may use Client’s name and logo in TBP’s marketing communications in accordance with Client’s guidelines. This Agreement shall supersede the provisions of an Order, unless the Order refers to the provision herein which it supersedes. This Agreement contains the entire understanding between the parties with respect to its subject matter. All prior agreements, representations, inducements and negotiations, and any and all existing contracts previously executed between the parties with respect to this subject matter are superseded hereby.

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